Senior Customer Service and Correspondence Agent

Large call centre in Cape Town needs senior customer service and correspondence agents to assist and advise clients on financial products.

KPI’s:

Voice calls
Email correspondence
Live chats (advantageous)
Excellent verbal and written skills
Excellent telephone etiquette
PC Literacy using MS Outlook, plus excellent keyboard skills

Requirements:

Matric (Maths advantageous)
MS Office proficiency
Typing skills – 40 WPM
3 Years call centre experience
Neutral accent
Flexibility to work different shifts (24/7 operation)

Package:

R8000
10% Shift allowance
R550 Medical aid contribution
Transport provided/travel allowance

Kindly send CV to blog@callcentrestaffing.co.za

Sales Consultant [Life Products]

Top Financial services provider is looking for top sales consultants to offer their clients a comprehensive range of financial service solutions to facilitate their long term wealth creation, protection and niche financing needs.

KPI’s:

Complete Outbound presentations
Service incoming call traffic
Maximise business opportunities
Achieve business sales targets
Achieve business leads targets
Resolve complaints and objections
Quality delivered/recorded customer information
Product accreditation
Ongoing business relationships
Solutions provided

Requirements:

Grade 12 or relevant NQF4 qualification
Credits linked to long term insurance industry advantageous
One year experience within an outbound call centre sales environment or 2 years face to face sales experience.
Financial Services experience advantageous
Fluent in English and 1 other South African language.
Clear criminal and credit record
Fit and proper in terms of FAIS

R 8,000 PM + Commission

Kindly send CV to blog@callcentrestaffing.co.za

Sales Consultant [Financial Services]

Excellent opportunity with leading financial services provider to advise clients on variety of loans and credit cards on offer. Basic salary with huge earning potential – commission within this company is excellent!

KPI’s

Outbound calls to new and existing clients
Identify client’s needs
Introduce and explain products to clients
Answer client questions
Process client applications
Conclude pre-agreements
Meet sales targets

Requirements

Call centre experience (6 months or more)
Matric
Clear credit record
Clear criminal record
Computer literacy
FAIS clear (advantageous)

Basic salary + commission

Please note – only shortlisted candidates will be contacted

Kindly send CV to blog@callcentrestaffing.co.za

New Intake: Telesales Agents

Leading financial services provider offers fantastic opportunity for sales consultants with their new intake. Basic package offers starting salary of R5,500 with uncapped commission on all successful sales. Offices are based in Cape Town’s city centre and is easily accessible by public transport. Work hours are Monday to Friday, 8am – 5pm. Candidates should be willing to work one late shift per week, 10am – 7pm, as well as one Saturday morning every second week. This is a wonderful opportunity with great earning potential for individuals who know how to sell!

KPI’s

Outbound calls to new and existing clients
Identify client’s needs
Introduce and explain products to clients
Answer client questions
Process client applications
Conclude pre-agreements

Requirements

Call centre experience (6 months or more)
Matric
Clear credit record
Clear criminal record
Computer literacy

Kindly send CV to blog@callcentrestaffing.co.za

New Business Agents

Large financial services provider is looking for multi-skilled inbound agents to service their clients in a call centre environment on by explaining the products on offer, capturing customer’s details and processing applications.

KPI’s

Identify client’s needs
Introduce and explain products to clients
Answer client questions
Capture client details
Process client applications
Conclude pre-agreements

Requirements

Call centre experience (6 months or more)
Matric
Clear credit record
Clear criminal record
Computer literacy
FAIS clear (advantageous)

Please note – only shortlisted candidates will be contacted

Kindly send CV to blog@callcentrestaffing.co.za

Multiskilled Agent with Hot Logic Experience

Large financial services provider in Goodwood needs experienced multi-skilled agents with Hot Logic proficiency to join their vibrant customer service department. Advise and liaise with customers in a professional manner and escalate queries as necessary, delivering quick, friendly and efficient customer service to all inbound callers.

KPI’s

Problem solving
Target driven
Business acumen
Proactive
Solution oriented
Technical and functional knowledge
Excellent telephone manner

Requirements

Matric
Call centre experience
Neutral accent [advantageous]
Computer literacy
Hot Logic experience
Vision experience [advantageous]
Excellent verbal and written communication skills
Typing speed 25 WPM
Availability and flexibility to work shifts
Financial services experience advantageous

Kindly send CV to blog@callcentrestaffing.co.za

Multiskilled Agent

Fantastic opportunity available in vibrant call centre with one of South Africa’s most prestigious blue-chip companies. Centrally located in Cape Town’s city centre, their offices are close to all forms of public transport, shops, restaurants etc.  Candidates must be willing to work shifts from 8am – 5pm and every second Saturday of the month.

KPI’s

Outbound calls to new and existing clients
Answer inbound calls for new business and existing clients
Advise clients on products on offer
Answer client’s questions
Quickly and efficiently capture client details on system
Liaise with clients via email

Requirements

Matric
2+ Year call centre experience
Excellent verbal and written skills in both Afrikaans (first language) and English
Excellent telephone etiquette
Computer literacy
Proficiency in Microsoft Office
Available and flexible to work shifts

Package

Salary R7,500 plus commission
Shift allowance
Medical aid
Provident fund
Transport provided/transport allowance

Kindly send CV to blog@callcentrestaffing.co.za